To report a bug relating to the coaching platform, please email the development team at
bugs-coach@bts.com
with the following information:
Detailed steps to reproduce the issue, include specific information on any users, coaching sessions, pathways involved.
Screenshot of bug or recorded video with test steps replication. This will allow us to identify the issue more easily.
The URL link(s) that produced the issue, which will enable us to locate the functionality that caused the bug.
For issues regarding file uploads such as uploading a csv, if you include this file will allow us to determine the fault in the upload.
By providing us with as much information as possible will allow us to diagnose the issue more easily, and to be able to reply faster with a resolution.